Guidelines

Welcome to Ingamero.

To ensure the harmonious functioning of our community, promote peaceful coexistence among our users, and maintain the integrity of our community, we have established a set of coexistence rules that are obligatory for all participants to follow.

1. When registering an account with Ingamero, users acknowledge and agree to adhere to the regulations outlined in this document. It is the user's responsibility to familiarize themselves with these rules; pleading ignorance of said rules as a defense for non-compliance is not permissible. Regardless of one's status as a longstanding user, participant, or VIP member, they remain bound by their obligations as a community member, as expounded upon in this section. The rules are universally applicable, without exceptions. Should you disagree with our stipulations, you retain the option to deactivate your account on this page: https://ingame.go.ro/index.php?/settings/account-security/
2. Adherence to our regulations does not automatically confer upon the user an inherent entitlement to engage in participation. Given that this platform is privately operated, user involvement is a privilege extended by Ingamero and not an inherent entitlement. Ingamero retains the exclusive prerogative to, at its sole discretion, withhold access to the website or any of its sections, without prior notification and for any rationale, particularly in instances of rule violations.
3. Ingamero bear no liability for the content disseminated by members. Information is presented in its original form as authored by its creators, and the onus for the content's publication rests with the participant responsible for its dissemination.
4. We do not provide assurance or guarantee regarding the accuracy, authenticity, integrity, or excellence of the disseminated content. Additionally, we do not undertake any obligation or commitment to resolve issues or queries raised, even in cases where the user holds a VIP membership. It is incumbent upon users and visitors to independently assess the dependability of information shared within our community. The utilization of this information carries inherent risk and expense for the users, and any ramifications stemming from such usage are beyond our responsibility.

Concluding

• If the user comes across any content that goes against our established rules, we ask that he use the “Report” button for the necessary measures.
• All assistance must be described in detail in the descriptions. We do not allow providing or requesting support through private messages, email, social media, or messaging apps.
• The team retains the authority, based on its own discretion and employing rational judgment, to use all accessible means to avoid circumstances that lead to confusion, conflicts, debates, or jeopardize the smooth functioning of our community. This prerogative extends to actions not explicitly specified in the said rules. In exceptional scenarios, they will be able to access private messages, if necessary and at the request of someone from Staff, to resolve an issue.
• Ingamero regulations are subject to periodic updates without prior notice. The revised version is effective upon publication. It is the responsibility of participants to regularly consult our terms to stay informed of any changes introduced.
   

Forums Guidelines

       The general rules contains a list of rules you are expected to follow. This is mainly for those who do not wish to read the rules in depth. If you would like to read the rules in depth, please see the Rules Section. 

• 3rd party programs are forbidden – For more information, please see the Rules Section
• Flame, trash talking, insulting and provoking is forbidden, this includes any racism as well, doing it as "joke" is forbidden as well, as we do take it serious.
• Spamming is forbidden (Constantly typing the same thing in a short period of time, ping spamming, posting phishing/illegal content)
• Gameruin, Item Stealing (teammates and leavers), and ghosting is forbidden – For more information about game ruin and ghosting, please see the Rules Section.
• AFK griefing is forbidden
• Ban avoiding/dodging is forbidden
• Bugs that are banned on the forums are forbidden
• Mid lane call

   Rules

         This section contains a detailed explanation about the rules. It will explain the things you should be able to do and things you should not be able to do. If you have any questions or concerns that are not answered in this section, feel free to post          a thread asking about it in the Help & Support section.

1.  No Third Party Programs. Third Party programs are programs that are downloaded from a third-party site that helps your gameplay but may limit another players’ gameplay. Unless stated, all third-party programs are not permitted.
2. Maphack – Permanent Ban. Maphack is a program that provides the ability for you to see the entire map without any fog vision. This is strictly forbidden and will result in a permanent ban. If you suspect a player who is using maphack, please watch the replay carefully before making such report. There are certain cases where it is a coincidence or they did have prior vision. Directly accusing someone as maphack will not help you win a game. Please only report after you have watched the replay.
3. Flaming and Trash talking. It is understandable that there will be times where you will feel frustrated because a player is not playing the way you want them to play like. It is okay to be angry but it is okay not to threaten someone with death threats, insults, and etc. To ensure you do not get banned for this, the best thing to do is try hold the anger back. If you are a victim of someone who is flaming you, you may wish to use the command !ignore player name (if this exists, we can put this here) but IT IS ALWAYS NEVER A GOOD IDEA to flame back as not only it will disrupt the gameplay, but also makes you responsible. Do not spam lobby or game chat by repeatedly posting the same thing over and over again in a matter of seconds or post phishing/inappropriate sites.
4. Spamming. Although spamming may not directly ruin the gameplay, it certainly is disruptive to the players who are trying to pay attention to the game. An example of spamming would be constantly typing the word “noob” every second nonstop. An example of ping spamming would be constantly using the command ALT+F(this is to ping on the mini map) for no reason. It is okay to ping more than once as long as you don’t ping for an extended amount of time to a point where it’s disruptive.
5. Updated Game ruin & Ghosting.  Generally speaking, do not do anything that is intended to harm your teammates and the game. Obvious examples like destroying/taking your teammate’s items, giving away your teammates’ position, abusing shared control or feeding the enemy intentionally. If you feel someone is ruining the game, you are free to use the command !votekick player. Abuse of this command will result in a ban..
   • There are times where people make a bad decision but that is not a reason to ban someone.
6. New   Feeding. The definition of feeder is a subjective term to some players but please note that just because a player had a lot of deaths with no assists or kills, it doesn’t mean they are intentional feeders. Every player starts off from the beginning and improves as they play more. If we are to ban players for being new to the game, we won’t have any new players by then. Using comparison, an intentional feeder is someone who dives into the enemy without an attempt to try to kill them or intentionally buying couriers and sending directly at the enemy. A newbie is someone who tries to help and failing or is someone who is trying to stay alive when being gank'ed but still dies because they are inexperienced in the game.
7. Item-Stealing from Leavers.  While it is considered game ruin to steal items from teammates, it is important to note the policy regarding leaver’s items. You have to ask the team before you take an item from a leaver. After given a reasonable amount of time to consider, you can take items for yourself unless someone disagrees. If anyone disagrees, all items have to be team sold that is, sold by the hero that left the game (so that gold is split)

8. Ghosting. Ghosting by definition is informing the enemy about your teammate with an intent to ruin their gameplay maliciously. This includes telling the enemy where your teammates are or if your teammate is low on hp, you tell the enemy to use a specific skill to kill them. Generally speaking, do not tell the enemy anything about your teammate’s status and position.

9. AFK Griefing. We understand there are times where players need to go afk(away from the keyboard) because of personal issues but please note that going afk for an extended amount of time( 5 minutes) is not allowed. However, if you’re intentionally afk'ing at the fountain to ruin the game but resetting the timer every certain amount of time, that is not permitted.

10. Admin Impersonation. This is self-explanatory. Be yourself, don’t tell people you are admin/staff if you are not an admin/staff

11. Ban Avoid/Dodge. If you have been banned for whatever reason and feel that you don’t deserve it, you are free to post a thread in the Ban Appeals section. However, if you are avoiding the ban by creating a new account and joining games, that is not permitted.

12. Bug/Glitch Abuse. We understand that there are times where you are used a bug by accident and do not wish to continue using the bug but however if you are caught using the bug intentionally and you are aware it is a bug, you will be banned. If you are unaware of something is a bug or not, you are free to post about it in the Help & Support & Suggestions section.

13. Lane calls. If there are two or more members of a team who call a lane (mid/woods) the -roll command will be used. The one with the higher roll win the lane.

     Forums Guidelines

1. Ban Reports. At the top right corner of the site, you should see a section called Ban Reports. If you feel a player is violating the rules, you are welcome to post a ban report and a staff member will be happy to review it for you. Please ensure your ban report is as detailed as possible because it will make the staff’s lives easier.

2. Ban Appeals. If you feel you have been banned wrongly or deserve an unban or a lesser ban duration, you are welcome to post a ban appeal providing a valid reason as to why you deserve an unban. If you have been banned for disconnection, you are welcome to post an unban. Information about submitting ban appeal is unfortunately, unavailable at the moment. If you have been banned for violating the rules, please be as detailed as possible as to why you deserve an unban. Note: You cannot submit a ban appeal for someone else.

       As long as you follow the rules, you should not worry about being banned. Enjoy your games! Please note that that we reserve a right to remove or adjust stats for violating the rules. We may even disallow access on our service if such action is               necessary.  If you have any questions or concerns, please don't hesitate to ask. Please note that the rules can be changed at anytime without any prior notice. It is your responsibility to be aware of such changes.

Information about receiving goods and refunds.

We provide services subject to full prepayment. The minimum payment period for the service is one month.

ASSEMBLY TIME AND ACCESS TO PRODUCTS

If you purchase a subscription or a product, after payment it will be activated instantly (if the payment was made through the PayPal service) or within 12 hours (if the payment was made directly using the details). In order for the subscription to work on host bots, you need to connect a game account: https://ingame.go.ro/Stats/BnetConnections/ .
If you purchase a host bot rental, the necessary software will be provided within 24 hours.

Support will be provided exclusively on the support topic. DO NOT send a private message for support. You may be ignored. All the history of support requests should be public just in case a refund for lack of support is requested.

REFUND

Refunds are possible within 24 hours after payment for the order.

Refunds are made using the same method (within the same payment system) through which the payment was made. For example, if you paid for the server from the PayPal e-wallet, a refund is only possible to the same e-wallet.